FAQs
CarSmart Vehicle Protection – FAQs
I am worried that my vehicle can be stolen by either cloning the key or stealing it. What can I do?
CarSmart vehicle protection will stop your car being stolen. Vehicle starting can only be authorised by the CarSmart phone application held by an authorised user.
How secure is CarSmart?
The App is held under the security of the smart phone, usually face or fingerprint recognition. A small module is concealed within the car and secure communication between the App and the module allows for authorised user control.
What if I have other family members who use the vehicle?
CarSmart allows up to 5 authorised users, each with their own smart phone, to be connected.
What if I have more than one vehicle?
A CarSmart module fitted into each vehicle can be registered to a single phone.
What if I lose my phone or the battery runs down?
CarSmart comes with a small keyfob device that uses a master code to override and allow starting.
What happens when my vehicle goes in for service or repair?
CarSmart has a “Service Mode” that allows a third party to operate the vehicle for as long as the owner allows.
How do I get the CarSmart App?
The App is available for both Apple and Android devices and is a free download. When registered with our control software it can then be connected to the vehicle.
How long does it take to install and connect?
In the great majority of vehicles, it will be less than I hour with no interference with the vehicle software control or effect on warranty. CarSmart will be suitable for almost all vehicles, including motor cycles.
How can CarSmart help with my personal safety?
CarSmart comes complete with a personal SOS system that is fully monitored every minute of every day whether you are in or out of the car. Within seconds of your call for assistance a fully trained operator will be listening in and your location will be registered and monitored. 2 way voice communication can take place if safe to do so.
What if my car is towed or lifted onto a trailer?
CarSmart has an optional Tracker that will send an alarm if the vehicle is moved while parked. By contacting the monitoring centre live tracking of your location can be activated.
How do I get CarSmart?
The system may be fitted as standard by your local dealer at a small added monthly charge or contact us for assistance with finding an authorised Installer.